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Communication flow

The communication flow package is an addon which introduces a way for our customers to communicate with their customers directly inside the Lime webclient.

The communication flow accomplishes this using limepkg-ms-inbox, transactional message library, a web component and some system tables. In other words, Lime MS Inbox and TRAML are hard requirements for Communication Flow.

Info

It's only supported by helpdesk solutions as of now.

Features

A brief summary of what the add-on can do for you:

  • Communicate directly with customers from inside Lime webclient.
    • Sending a formatted message
    • Attach new files our choose from existing ones inside Lime to your communication
    • Use text templates with attached files to speed up standard responses (merge codes not support at the moment)
  • The customer can send messages directly to Lime by sending an e-mail to a designated e-mail address.
  • Keep all communication regarding a helpdesk in one place with great control and overview.