GDPR¶
What Is Done with Personal Data¶
Email address and names of recipients/senders of email is stored in the table sys_communication
All mail bodies are stored in the table sys_communication
It is shown for the Lime CRM users as a communication feed.
Why Personal Data Is Needed¶
We need to store e-mail bodies and addresses to be able to send e-mails back to the customer that you communicate with from Lime CRM
What Personal Data¶
Name and E-mail and all e-mails sent to the e-mail inbox that is "listened to"
Transfer of Personal Data¶
It is sent to Lime Marketing to be sent as transactional messages to the customer. Lime Marketing is storing the E-mail address and name of the recipient but not the content of the E-mail.
Data is sent to Lime via Microsoft Graph Api using the addon Lime MS Inbox.
Logging of Personal Data¶
We don't log any personal data
Possible Avoidance of Using Personal Data¶
It is not possible to avoid any of the mentioned data because it's essential for the flow of communication
Each customer could erase the communication records after a time has passed to avoid storing them "forever"
If the customer wants to cleanup helpdesks it is important to take the following linked objects into consideration:
sys_communication(directly related to the helpdesk)sys_follower(directly related to the helpdesk)sys_communicationdocument(with attachedfile) as well (related via the sys_communication)
If the customer wants to cleanup persons it is important to take the following linked objects into consideration:
sys_communication(related via the sys_follower)sys_follower(directly related to the person)sys_communicationdocument(with attachedfile) as well (related via the sys_communication)