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Communication flow

The communication flow package is an addon which introduces a way for our customers to communicate with their customers directly inside the Lime webclient.

The communication flow accomplishes this using limepkg-ms-inbox, transactional message library, a web component and some system tables. In other words, ** Lime MS Inbox and TRAML are hard requirements for Communication Flow.**

Info

It's only supported by helpdesk solutions as of now.

Features

A brief summary of what the add-on can do for you:

  • Communicate directly with customers from inside Lime webclient.
    • Sending a formatted message
    • Attach new files our choose from existing ones inside Lime to your communication
    • Use text templates with attached files to speed up standard responses (merge codes not support at the moment)
  • The customer can send messages directly to Lime by sending an e-mail to a designated e-mail address.
  • Keep all communication regarding a helpdesk in one place with great control and overview.