Communication flow¶
The communication flow package is an addon which introduces a way for our customers to communicate with their customers directly inside the Lime webclient.
The communication flow accomplishes this using limepkg-ms-inbox, transactional message library, a web component and some system tables. In other words, ** Lime MS Inbox and TRAML are hard requirements for Communication Flow.**
Info
It's only supported by helpdesk solutions as of now.
Features¶
A brief summary of what the add-on can do for you:
- Communicate directly with customers from inside Lime webclient.
- Sending a formatted message
- Attach new files our choose from existing ones inside Lime to your communication
- Use text templates with attached files to speed up standard responses (merge codes not support at the moment)
- The customer can send messages directly to Lime by sending an e-mail to a designated e-mail address.
- Keep all communication regarding a helpdesk in one place with great control and overview.